Protecting your privacy
LOANBID is serious about providing you with the highest levels of customer service so we understand how important it is to protect your personal information.
Your personal information collection
When we refer to personal information throughout this document we mean information from which your identity is reasonably evident. The sorts of personal information we may collect about you include your name, date of birth, address, occupation, and any other personal information such as financial information or other information we may ask you to submit to identify yourself.
By accessing and or registering for an account at loanbid.com.au its related websites and services you expressly consent to our collection, use, and holding of your personal information as explained in this document.
You can access and search our website anonymously without revealing any personal information. Once you register an account with us or complete a bidding application, you are freely giving us your personal information and you consent to the handover and storage of that personal information.
How we collect your personal information.
We collect personal information:
Why we collect personal information.
The purposes we collect your personal information may include, but are not limited to:
The type of personal information we collect.
May include but is not limited to:
How we use your personal information.
To meet your expectations of an efficient, seamless, and personal service, we may use your personal information to:
We will take all reasonable steps to satisfy ourselves before disclosing any of your personal information that:
(a) the person or organisation has a commitment to protecting your personal information at least equal to our commitment, or
(b) you have consented to us making the disclosure.
Online bidding applications
When you complete the online bidding application, we retain the information contained in that bidding application. We use that information to provide you with the services offered on the website or other services you require. Our bidding process guarantees your personal contact details remain anonymous to all credit providers, until you select a winning bid. Once you select a winning bid only then will your contact details be given to the winning bidder.
You can suspend and save online bidding applications, so you can complete and send the bidding applications later. If you suspend or save your bidding application, the information that you have entered will be retained in our systems so that you may recover the information when you resume your bidding application. Online bidding applications, that have been submitted or saved may be viewed by us.
Remember to logout of a shared computer once you have accessed the LOANBID website, as your personal information, bids and other information may be viewed by others if you do not logout.
How does our remarketing activity affect you?
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
The information gathered is not shared with third parties. You may turn off your cookies by adjusting the appropriate settings on your browser. Please consult the “Help” menu of your browser to learn how to adjust or turn your cookies off. Cookies do not reveal personal information and if you turn off your cookies you may find your enjoyment, ease of use of the Internet, and our site, to be reduced or impaired.
From time to time, we will introduce new products and services and like to keep you informed as to the best offers in the credit and financial market place. However, we respect your privacy and understand that not everyone wants to be contacted regarding sales and marketing. We may conduct marketing activities via email, telephone, SMS, mail, or any other electronic means.
We may also market our products to you through third party channels (such as social networking sites). If you do not wish to receive marketing information, you may at any time decline to receive such information by writing to firstname.lastname@example.org. If the direct marketing is by email you may also use the unsubscribe function and will take all reasonable steps to meet your request at the earliest possible opportunity. For example, you can unsubscribe to e-newsletters sent by us.
Where we market to prospective customers, we will always provide an easy way to opt-out. With your consent, we may disclose your personal information to third parties such as brokers or agents, or for connecting you with other businesses or customers. You can ask us not to do this at any time. We will never sell your personal information to any external organisation.
We will not use or disclose sensitive information about you for direct marketing purposes unless you have consented to that kind of use or disclosure.
If the direct marketing is by email you may also use the unsubscribe function. We will take all reasonable steps to meet your request at the earliest possible opportunity.
How we store
Update your personal information
It is important to us that the personal information we hold about you is correct and up to date. If you wish to make any changes to your personal information, you may contact us. We will generally rely on you to make sure the information we hold about you is correct and complete.
You can review and change most of your personal information by accessing your LOANBID account. Please update your personal information if it changes or is incorrect and incomplete. You are responsible for all actions taken in the name of your account, so if you lose control of or if your password has been compromised for any reason, you should immediately change your password and notify us.
Access to your personal information
You may request access to the personal information we hold about you and we will reply to such a request within a reasonable period. We may refuse you access to your personal information in certain situations, for example, if required or authorised by or under an Australian law or a court/tribunal order, or it would be likely to prejudice enforcement related activities by an enforcement body.
If we do not to give you access, we will detail reasons for the refusal and advise you how you can complain about the refusal. We may charge you a small fee to access the information but this will not apply to the making of the request.
Complaints and further information
Email: email@example.com .
We will take reasonable steps to remedy any issues resulting from our failure to comply with our privacy obligations. If you are not satisfied by our response, you may acquire further information regarding privacy from the Office of the Australian Information Commissioner.
By providing your email address and then clicking submit on any online application, calculator, tool or query, you consent to receiving notices and other documents from us by email to the email address provided, and you understand that that if you give this consent:
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